Privacy Policy - TrackMyFlight.co.uk

Privacy Policy

Effective Date: 26/07/2026
Last Updated: 27/07/2026

Privacy Policy for TrackMyFlight.co.uk and our App Trackmyflight

This Privacy Policy explains how TrackMyFlight.co.uk ("we", "our", or "us") collects, uses, stores, and protects your personal information when you use our website and mobile application.

We comply with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the UK Data Protection Act 2018.

Information We Collect

When you use our services, we may collect:

- Your name
- Email address
- Login credentials (stored securely)
- GPS location (only when you grant permission)
- Device information (such as operating system and app version)
- IP address
- Diagnostic and crash information
- Google Analytics usage data
- Flight search history and app preferences
- Customer support communications

How We Use Your Information

We use your information to:

- Create and manage your account.
- Authenticate your login.
- Provide flight tracking and airport services.
- Display nearby airports using your GPS location.
- Improve the performance and reliability of the app.
- Analyse anonymous usage trends using Google Analytics.
- Respond to customer support requests.
- Prevent fraud and maintain security.
- Comply with legal obligations.

GPS Location

Location data is collected only after you give permission.

We use your location solely to provide location-based features, including showing nearby airports and relevant flight information.

You may disable location access at any time through your device settings. Some features may no longer function correctly if location access is disabled.

Local Storage

Your login information and certain app preferences are stored locally on your device to improve your experience and enable faster access.

Google Analytics

We use Google Analytics to understand how users interact with our website and app.

Google Analytics may collect information such as:

- Device type
- Operating system
- Pages viewed
- Features used
- Session duration
- Anonymous identifiers

Google processes this information according to its own Privacy Policy.

Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

- Your consent.
- Performance of our contract with you.
- Compliance with legal obligations.
- Our legitimate interests in operating and improving our services.

Sharing Your Information

We do not sell your personal information.

We may share information only with trusted service providers, including:

- Google Analytics
- Cloud hosting providers (if applicable)
- Authentication providers (if applicable)
- Law enforcement or regulatory authorities where legally required

All third parties are required to protect your information.

Data Retention

We keep your personal information only for as long as necessary to:

- Maintain your account.
- Provide our services.
- Meet legal obligations.
- Resolve disputes.

When your information is no longer required, it will be securely deleted or anonymised.

Account Deletion & Complaints

You have the right to request deletion of your account and personal data at any time.

To request account deletion or to make a complaint, please email info@trackmyflight.co.uk from the email address associated with your account.

After verifying your identity, we will:

- Delete your account.
- Delete or anonymise your personal information where required by law.
- Retain only information we are legally required to keep.

We aim to process account deletion or respond to your complaint requests within 30 days of verifying your identity.

Security

We take reasonable technical and organisational measures to protect your information, including:

- Secure login authentication
- Encrypted communications (HTTPS)
- Access controls
- Regular security updates

However, no method of electronic transmission or storage is completely secure.

Your Rights

Under the UK GDPR and EU GDPR, you have the right to:

- Access your personal data.
- Correct inaccurate information.
- Request deletion of your data ("Right to be Forgotten").
- Restrict or object to processing.
- Withdraw your consent at any time.
- Request a copy of your data in a portable format.
- Lodge a complaint with the Information Commissioner's Office (ICO) or your local supervisory authority.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or to request account deletion, please contact:

Email: info@trackmyflight.co.uk

Company: Track My Flight

Website: https://trackmyflight.co.uk